Return Policy

Outs Paw Return Policy

At Outs Paw, we prioritize the health and well-being of every pet in our care. In line with our commitment to their welfare, we have established the following refund policy to address concerns related to the delivery of orders.
Cancellation
Customers can request a full refund within 24 hours after placing an order on Outspaw.com.
Please note that we will charge a transaction fee if you apply for the refund 24 hours after the order is placed and before delivery has been made (2.6% for credit card users, 3.6% for PayPal users).
We kindly request that you review your order carefully before finalizing your purchase to avoid any inconveniences.
Return

We are happy to accept your request for return service in any of the following circumstances.

Manufacturers, suppliers, or publishers, other than Outs Paw, may provide their own policies to you. Please contact them for further information. Please note that return and refund policy may vary according to local laws and regulations.  

  • Within 14 calendar days of receiving a product which has critical failures, manufacturing defects, or any functionality issues.
  • Within 14 calendar days of receiving a product which has sustained substantial damage in transit, provided that the damage proof issued by the carrier can be provided to Outs Paw.
  • Within 14 calendar days of receiving a product which is unopened, unactivated, and is still in its new condition.

If you return a product based on a reported issue, the product will be inspected before the refund is processed. If the returned product is confirmed to have no such issue as reported after all appropriate tests are conducted by Outs Paw, Outs Paw will charge the shipping fee for each returned item. The shipping fee will be deducted from the total refund amount.

Shipped goods have to be returned to our warehouses/designated places before we proceed with the refund.

You should bear all the shipping charges caused if you request to return a non-defective item, within 14 calendar days of receiving the product.

Unfortunately, Outs Paw will not provide return service under any of the following circumstances:

  • The return request is beyond 14 calendar days of receiving a product.
  • The received product does not include accessories, cables, manuals, or any items which are not new or in like-new condition, i.e. with cracks, dents or scratches.
  • Outs Paw identifies, through evaluation and testing, that the defect(s) or malfunction (s) are caused by user's error, such as dropping to the ground, supplying wrong voltages, water damage, etc. Then if you request the non-defective products to be shipped back to you, the shipping cost is supported by you.
  • The product is found to have no defects after all appropriate tests are conducted by Outs Paw.
  • The purchase receipt, invoice, or other relevant paperwork is not provided, or is reasonably believed to have been forged or tampered with.
  • Proof of damage during the transit issued by the carrier can not be provided.
Should you have any questions or require further assistance regarding our refund policy, please do not hesitate to reach out to our customer support team at info@outspaw.com.

We reserve the right to update or modify our refund policy at any time. Any changes will be communicated through our website or other appropriate channels.

By placing an order with Outs Paw, you acknowledge and agree to abide by the terms outlined in our refund policy.